Refund Policy
At Lodge Pro Pty Ltd, we are committed to delivering top-tier services. However, we understand that refunds may occasionally be necessary. Below are the conditions under which refunds may be granted.
1. General Refund Conditions
- Service Completion: No refunds will be issued after a service is completed, including the successful lodgement of a tax return.
- Eligibility: Refund requests must be submitted before the service is fully delivered and within the specified timeframe (see Section 3). Refunds will not be granted for completed services or late requests.
2. Exceptional Cases
Refunds may be considered in exceptional situations, such as platform errors or significant service delays caused by Lodge Pro.
3. Non-Refundable Services
- Completed Lodgements: No refunds for successfully lodged tax returns or documents.
- Third-Party Fees: Charges incurred by third-party providers are non-refundable.
- Service Fees: Review, preparation, and consultation fees are non-refundable once provided.
4. Refund Request Process
- Submission: Requests must be submitted within 10 days of purchase via email or our website contact form.
- Required Information: Full name, contact details, purchase date, service, and reason for the refund.
- Requests will be reviewed within 21 business days. If approved, refunds are processed within 7 business days.
5. Refund Methods
- Original Payment Method: Refunds will be issued to the original payment method.
- Processing Time: Refunds may take 3-10 additional business days to appear in your account.
- Partial Refunds: Lodge Pro may offer partial refunds based on the extent of services rendered.
6. Dispute Resolution
- Escalation: Disputes may be escalated to customer service. Unresolved issues can be taken to independent consumer protection agencies.
7. Policy Changes
- Updates: We reserve the right to update this policy, with changes effective immediately upon posting on our website.
