At Lodge Pro, we are committed to leveraging AI responsibly to simplify tax filing while prioritising fairness, privacy, and user empowerment. Our AI Ethics Principles ensure our technology adheres to the highest ethical standards, aligned with Australia's AI Ethics Principles.

1. Human, Societal, and Environmental Wellbeing

Our AI systems are designed to benefit individuals and society, enhancing the tax filing experience for Australians while maintaining environmental responsibility.

Real-Time Accuracy: Our AI accurately predicts deductible expenses based on users’ financial data.
Personalised Assistance: Tax guidance is tailored to job roles, income levels, and specific needs, promoting inclusivity.
User-Friendly Design: Simplified interfaces reduce user stress, making tax filing accessible and straightforward.

2. Human-Centred Values

We prioritise human rights, diversity, and autonomy in every interaction with our AI systems.

User Consent: Users maintain control over data categorisation and can override AI classifications if desired.
Transparent Decision-Making: Expense categorisations include clear explanations and confidence scores.
Inclusivity: AI classifiers are tailored to professional-specific deductions (e.g., uniforms for healthcare workers).

3. Fairness

We ensure AI systems are inclusive and free from bias.

Regular Audits: Regular reviews identify and mitigate potential discrimination in expense categorisations.
Equitable Treatment: Models are trained on diverse datasets to ensure fair outcomes for all users.
Feedback Mechanisms: Users can report biases or inaccuracies, fostering continuous improvement.

4. Privacy Protection and Security

We are committed to safeguarding user privacy and ensuring data security in alignment with the Australian Privacy Principles (APPs).

Data Encryption: All user data, including Personally Identifiable Information (PII), is encrypted during both storage and transmission, ensuring protection from unauthorized access.
Anonymisation: Sensitive information is anonymised before being processed for AI predictions, enhancing privacy during data analysis.
Secure Australian Servers: Data is stored locally on ISO 27001-certified servers within Australia to comply with Australian data residency and security regulations.
Regular Audits and Compliance: Routine security audits and assessments ensure adherence to privacy laws and maintain the highest standards of data protection.

5. Reliability and Safety

Our AI systems are rigorously tested for reliability and safety.

Continuous Monitoring: AI systems are evaluated to ensure accuracy and relevance to updated tax regulations.
Fallback Mechanisms: Human reviewers handle flagged cases when AI confidence is low, ensuring reliability in complex scenarios.
Incident Response Plans: Security vulnerabilities are addressed promptly to maintain system integrity.

6. Transparency and Explainability

We promote transparency and responsible disclosure in AI operations.

Explainable AI: Users receive detailed insights into how deductions and tax classifications are determined.
Accessible Data Usage Policies: Clear information about data collection and utilisation is provided.
Regular Updates: Users are notified of updates to AI models that may affect tax filing.

7. Contestability

We ensure users can challenge AI-driven outcomes effectively.

Feedback Channels: Users can dispute incorrect expense classifications directly within the platform.
Human Oversight: Disputes are reviewed by experts to resolve issues transparently and fairly.

8. Accountability

We take responsibility for every phase of our AI systems.

Identifiable Accountability: Teams managing the AI lifecycle are clearly designated.
Ethical Audits: Regular assessments ensure adherence to ethical standards and legal compliance.
Continuous Learning: User feedback, industry updates, and AI advancements are incorporated to enhance our systems.

Commitment to Responsible AI

Lodge Pro’s AI Ethics Principles reflect our dedication to building trust, ensuring compliance, and prioritising user satisfaction. By integrating these principles into our systems, we aim to revolutionise tax filing with transparency, accuracy, and security at its core.

For feedback or inquiries, contact us at: wecare@lodgepro.com.au

Lodge Pro's AI Ethics Principles