Frequently Asked Questions

1. What is Lodge Pro?

2. How does Lodge Pro work?

3. Can Lodge Pro help me get a bigger tax refund?

4. Can I file multiple years of tax returns?

1. Do I need to Sign up?

2. What details do I need to sign up?

3. How do I update my account details?

4. What should I do if my account is suspended?

1. How do I get started with Lodge Pro?

2. Is a profile mandatory to use Lodge Pro?

3. Why do I need to verify my ID?

4. How long does it take to lodge a tax return?

1. How can I determine if my income qualifies as Personal Services Income (PSI)?

2. What are the tax implications of PSI?

3. Can I earn PSI through a company or trust?

4. What deductions can I claim on PSI?

5. Is the Living Away from Home Allowance (LAFHA) taxable?

6. Do I need to declare interest from a joint account?

7. Where can I find my PAYG summary or income statement?

8. How do I report foreign income?

9. Can minors file tax returns for unearned income?

10. How do I report capital gains?

11. Can I reduce my capital gains tax (CGT)?

12. What happens if I inherit an asset?

1. What do I need to claim self-education expenses?

2. How do I claim deductions for charitable donations?

3. Can I claim home office expenses?

4. What vehicle and travel expenses can I claim?

5. Can I claim expenses to manage my tax affairs?

6. Are investment expenses deductible?

7. What if I don’t have receipts for my deductions?

8. How do I claim deductions for repairs and maintenance?

9. Can I claim deductions for clothing expenses?

10. What are the rules for claiming travel expenses?

11. Are there limits on claiming work-related expenses?

12. Can I claim internet and phone expenses for work?

13. Can I claim depreciation on work-related tools and equipment?

14. What work-from-home expenses can I claim?

15. How do I calculate depreciation on assets?

16. Can small businesses claim immediate deductions on assets?

1. Who qualifies for the Seniors and Pensioners Tax Offset (SAPTO)?

2. What do I need to claim SAPTO?

3. What are SAPTO code letters, and how do I choose the right one?

4. Can I claim SAPTO if I was incarcerated all year?

5. How is SAPTO calculated?

6. What if I qualify for SAPTO but my spouse doesn’t?

7. Where can I find an SAPTO calculator?

8. What is an Australian Superannuation Income Stream?

9. How do I report my super income stream on my tax return?

10. Can I claim investment fees or personal contributions against my super income stream?

11. What is the income threshold for the T3 Superannuation Contributions Tax Offset?

1. Why should I get a tax accountant review?

2. How long does the tax review process take?

3. What if the tax accountant needs more information?

4. Will I be notified once my tax return is reviewed?

5. What qualifications do the tax accountants have?

6. Can I contact my tax accountant during the review?

1. Is Lodge Pro secure?

2. What type of data does Lodge Pro collect?

3. How does Lodge Pro protect my financial data?

4. Is my data shared with third parties?

5. Where is my data stored?

6. What security certifications does Lodge Pro have?

7. Can I access and correct my personal information?

8. How long does Lodge Pro retain my data?

9. Can I opt out of marketing communications?

10. What steps does Lodge Pro take against unauthorized access?

11. What should I do if I notice suspicious activity on my account?

12. How can I keep my data secure while using Lodge Pro?

1. How does the AI chatbot help with tax filing at Lodge Pro?

2. Can the AI chatbot assist with complex tax issues?

3. What is Omni-Channel Support at Lodge Pro?

4. How do I switch from the chatbot to a live agent?

5. Will my conversation history be saved when switching channels?

6. Can I get help outside of business hours?

7. How can I contact Lodge Pro support?

8. How can I track my tax return status after submission?

1. What payment methods do you accept?

2. Can I change my pricing plan after payment?

3. What if I experience payment issues?

4. Can I get a refund if I’m not happy with the service?

5. How long does it take for a refund to be processed?

6. What is the refund request process?

7. Are third-party fees refundable?

8. Can I get a partial refund if I’ve only used part of the service?

1. How does Lodge Pro assist with record keeping?

2. How long are my records stored in Lodge Pro?

3. Can I upload additional documents for my tax return?

1. How does Lodge Pro interact with the ATO on my behalf?

2. Will I be notified of updates from the ATO?

3. Can Lodge Pro help me resolve disputes with the ATO?

1. Can I use Lodge Pro for Business Tax Lodgments?

2. Does Lodge Pro provide support for expatriates?

3. Can I lodge amendments to my tax return using Lodge Pro?

4. Can Lodge Pro help with tax planning for future years?